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Do you have customer service?

Of course.
We will respond to you within 48 hours at the following email address: service@write-store.com

How to take advantage of the 1 free pencil offer?

Add 3 pencils to your cart then proceed to the checkout page.

The discount code "OFFER: 2+1 FREE" will automatically be added to your order. This means one of your pencils will be automatically free!

Congratulations, you have a free pencil 🎁

How to get free delivery?

For purchases over €30, we offer free ( and elegant ) delivery. Is your basket under €30? Give a pencil as a gift to a loved one or add a set of refillable leads to your basket.

How long does a mine last?

Our customers continually praise its longevity. Our lead is durable and strong. It's a real challenge to wear it down completely.

Does our pencil break?

Aluminum is a strong metal. Our pencil can withstand a lot of impact. If you drop it, the body of our pencil won't break.

Is it a pencil or a pen?

No pen here, our pencil writes with high-quality graphene and carbon fiber. It is therefore erasable, like a classic pencil ( but better since it leaves no marks ).

Which countries do we deliver to?

We deliver directly to your home in France, Belgium, Switzerland, Germany, Luxembourg and Canada 🌍

We do not deliver to the French overseas departments and territories, but we recommend that you contact our customer service at the following email address to find a solution: service@write-store.com

Are we selling mines?

Yes, we sell pencil leads in packs of 4 on the ' our leads ' page. We also sell colored leads on the ' colors ' page. In fact, if you finish one of our leads in less than a year, we'll refund you. Think about it!

Where does our pencil come from?

Today, we are able to offer you premium products at reasonable prices because we delegate their production to a Chinese factory that we have selected for its manufacturing quality, its know-how and the respect of its employees.

We are aware of the image that China gives off regarding the quality of the products manufactured there, so:

We are committed to providing you with high-quality pencils and leads. To achieve this, we have carefully selected our partner factory to ensure it meets our exacting specifications.

Is our pencil guaranteed?

Yes, we offer a customer satisfaction guarantee. If you are not completely satisfied with your order, you have 14 days to request a refund. Incidentally, we rarely have dissatisfied customers.

Is our pencil waterproof?

Yes. If you drop it in water, wipe it off quickly and then get back to your activity.

Got a question for us?